Last updated 3 July 2026

Privacy Policy

Maison de Luxe Enterprises (“we”, “us”), trading as Heavenly Hair by Thandeka, is based in Durban, KwaZulu-Natal, South Africa. This policy explains what personal information we collect when you contact us or place an order, why we collect it, and how it’s protected, in line with South Africa’s Protection of Personal Information Act (POPIA).

What we collect

• Order details — your name, phone number, delivery address, and the products, textures and lengths you’ve chosen, shared with us directly by you on WhatsApp.
• Payment confirmation — we do not store your card details. Payments are made via a secure payment link or direct EFT/bank transfer; we only keep a record that payment was received.
• Website usage — if you accept cookies, we use Google Analytics and Microsoft Clarity to see how visitors move through the site (e.g. pages viewed, clicks, approximate location by city). Clarity may record anonymised mouse movement and scrolling to help us understand and improve the browsing experience. You can decline this at any time — see “Cookies” below.

Why we collect it

To confirm and fulfil your order, arrange delivery, respond to your enquiries, and understand how people use our site so we can improve it. We do not sell your information to third parties.

Who we share it with

Order and delivery information is shared only as needed to fulfil your order — for example with our courier for delivery, and WhatsApp/Meta as the platform we use to communicate with you. Our website is hosted on Netlify and our content is stored on GitHub; neither has access to your order details, which live only in our WhatsApp conversations.

Cookies & analytics

On your first visit you’ll be asked whether you’re happy for us to use Google Analytics and Microsoft Clarity. Nothing beyond what’s strictly necessary to run the site loads until you accept. You can change your mind at any time by clearing your browser’s local storage for this site.

How long we keep it

We retain order records for as long as required for tax and accounting purposes under South African law, and delete enquiry conversations that don’t lead to an order after a reasonable period.

Your rights

Under POPIA you can ask us what information we hold about you, request a correction, or ask us to delete it. Our Information Officer, Thandeka Mabida, can be reached at thandeka@maisondeluxeenterprises.co.za for any privacy request or concern.

Returns, Refunds & Shipping

Delivery

We ship nationwide across South Africa. Standard delivery is R150 and typically arrives within 3–5 business days of your payment being confirmed. You’ll receive tracking details on WhatsApp once your order has been dispatched.

Returns & exchanges

Because hair extensions and wigs are a hygiene-sensitive product, we can only accept returns on items that are unworn, unused, and in their original packaging, requested within 7 days of delivery. Please message us on WhatsApp first to arrange any return — items sent back without prior confirmation may not be accepted.

If you’d like to return an item because you’ve changed your mind, return shipping is at your own cost. If we sent you the wrong item or it arrived faulty, we cover the return shipping and will replace it or refund you in full, your choice.

Refunds

Once we’ve received and inspected a returned item, we’ll confirm your refund on WhatsApp and process it back to your original payment method within 7–10 business days.

Questions

None of this is meant to be complicated — if anything about your order isn’t right, message us on WhatsApp and we’ll sort it out.